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Vip Customer Service

VIP customer service handling and escalation

Complexity: Moderate | Duration: 15-30m | Category: Industry/Retail Ecommerce

Tags: vip customer-service high-value retail

Workflow Diagram​

Steps​

Step 1: Identify VIP​

Agent: vip

specialist - Recognize high-value customer

Step 2: Route to specialist​

Agent: vip

specialist - Assign dedicated support

Step 3: Review history​

Agent: vip

specialist - Check customer profile

Step 4: Resolve issue​

Agent: vip

specialist - Address concern

Step 5: Offer gesture​

Agent: vip

specialist - Provide VIP benefit

Step 6: Follow up​

Agent: vip

specialist - Ensure satisfaction

Step 7: Document interaction​

Agent: customer

service-specialist - Log case

Usage​

To execute this workflow:

/workflow industry/retail-ecommerce/vip-customer-service.workflow

See other workflows in this category for related automation patterns.