Skip to main content

Claims Management Workflow

Process freight claims for damaged, lost, or short-shipped goods including carrier recovery.

Complexity: Medium | Duration: 15-30m | Category: Industry/Transportation Logistics

Tags: freight-claims damage shortage carrier-recovery documentation

Workflow Diagram​

Steps​

Step 1: Receive damage/shortage notifi​

Receive damage/shortage notification

Step 2: Document damage with photos​

Document damage with photos

Step 3: Preserve damaged goods as requ​

Preserve damaged goods as required

Step 4: Research shipment and carrier​

Research shipment and carrier

Step 5: Prepare claim documentation​

Prepare claim documentation

Step 6: File claim with carrier​

File claim with carrier

Step 7: Track claim status​

Track claim status

Step 8: Negotiate settlement​

Negotiate settlement

Step 9: Process claim payment​

Process claim payment

Step 10: Update carrier performance rec​

Update carrier performance records

Usage​

To execute this workflow:

/workflow industry/transportation-logistics/claims-management-workflow.workflow

See other workflows in this category for related automation patterns.