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Customer Delivery Communication Workflow

Proactive customer communication with delivery updates, ETA notifications, and proof of delivery.

Complexity: Medium | Duration: 15-30m | Category: Industry/Transportation Logistics

Tags: customer-communication eta tracking pod experience

Workflow Diagram​

Steps​

Step 1: Send shipment dispatched notif​

Send shipment dispatched notification

Provide tracking link

Step 3: Send day​

Agent: of delivery alert

Step 4: Update ETA based on real​

Agent: time tracking

Step 5: Enable delivery preferences se​

Enable delivery preferences selection

Step 6: Notify when driver approaching​

Notify when driver approaching

Step 7: Capture proof of delivery (pho​

Capture proof of delivery (photo, signature)

Step 8: Send delivery confirmation​

Send delivery confirmation

Step 9: Request delivery feedback​

Request delivery feedback

Step 10: Handle delivery exception comm​

Handle delivery exception communications

Usage​

To execute this workflow:

/workflow industry/transportation-logistics/customer-delivery-communication-workflow.workflow

See other workflows in this category for related automation patterns.