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Delivery Service Level Management Workflow

Monitor and manage delivery service levels against SLAs with exception handling and continuous improvement.

Complexity: Medium | Duration: 15-30m | Category: Industry/Transportation Logistics

Tags: service-levels sla on-time-delivery performance improvement

Workflow Diagram​

Steps​

Step 1: Define service level targets b​

Define service level targets by customer/channel

Step 2: Track delivery performance rea​

Agent: time

Step 3: Calculate on​

Agent: time delivery rates

Step 4: Identify at​

Agent: risk deliveries proactively

Step 5: Escalate service failures​

Escalate service failures

Step 6: Root cause late deliveries​

Root cause late deliveries

Step 7: Calculate SLA penalty exposure​

Calculate SLA penalty exposure

Step 8: Generate customer service repo​

Generate customer service reports

Step 9: Develop improvement action pla​

Develop improvement action plans

Track improvement trends

Usage​

To execute this workflow:

/workflow industry/transportation-logistics/delivery-service-level-management-workflow.workflow

See other workflows in this category for related automation patterns.