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Failed Delivery Management Workflow

Handle failed delivery attempts including re-scheduling, alternative delivery options, and return processing.

Complexity: Medium | Duration: 15-30m | Category: Industry/Transportation Logistics

Tags: failed-delivery re-scheduling returns customer-experience

Workflow Diagram​

Steps​

Step 1: Log failed delivery with reaso​

Log failed delivery with reason

Step 2: Notify customer immediately​

Notify customer immediately

Step 3: Offer re​

Agent: delivery options

Step 4: Allow delivery preference upda​

Allow delivery preference update

Step 5: Schedule re​

Agent: attempt

Step 6: Offer alternative locations (p​

Offer alternative locations (pickup point, neighbor)

Step 7: Track re​

Agent: attempt limits

Step 8: Process return if undeliverabl​

Process return if undeliverable

Step 9: Update customer and shipper​

Update customer and shipper

Step 10: Analyze failure reasons for im​

Analyze failure reasons for improvement

Usage​

To execute this workflow:

/workflow industry/transportation-logistics/failed-delivery-management-workflow.workflow

See other workflows in this category for related automation patterns.