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Returns Reverse Logistics Workflow

Manage product returns including RMA processing, inspection, disposition, and inventory reconciliation.

Complexity: Medium | Duration: 15-30m | Category: Industry/Transportation Logistics

Tags: returns reverse-logistics rma refurbishment analytics

Workflow Diagram​

Steps​

Step 1: Receive and validate return re​

Receive and validate return request

Step 2: Issue RMA number and return la​

Issue RMA number and return label

Step 3: Receive returned product​

Receive returned product

Step 4: Inspect condition and verify r​

Inspect condition and verify return reason

Step 5: Determine disposition (restock​

Determine disposition (restock, refurbish, scrap)

Step 6: Process refund or replacement​

Process refund or replacement

Step 7: Update inventory records​

Update inventory records

Step 8: Track return reason analytics​

Track return reason analytics

Step 9: Identify quality issues from r​

Identify quality issues from returns

Step 10: Report on return rates and cos​

Report on return rates and costs

Usage​

To execute this workflow:

/workflow industry/transportation-logistics/returns-reverse-logistics-workflow.workflow

See other workflows in this category for related automation patterns.