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Complaint Resolution

Handle customer complaints about food quality, delivery issues, and service problems

Complexity: Moderate | Duration: 15-30m | Category: Operations/Process

Tags: complaints resolution refunds customer-service quality

Workflow Diagram​

Steps​

Step 1: Complaint intake​

Agent: customer

service - Log complaint details and severity

Step 2: Order review​

Agent: order

coordinator - Pull order details and timeline

Step 3: Issue verification​

Agent: restaurant

manager - Investigate validity of complaint

Step 4: Root cause​

Agent: restaurant

manager - Identify what went wrong

Step 5: Resolution determination​

Agent: customer

service - Decide on refund, credit, or remake

Step 6: Customer communication​

Agent: customer

service - Apologize and explain resolution

Step 7: Refund processing​

Agent: customer

service - Process refund through platform

Step 8: Process improvement​

Agent: restaurant

manager - Implement changes to prevent recurrence

Step 9: Follow​

Agent: up

customer-service - Check in with customer to ensure satisfaction

Usage​

To execute this workflow:

/workflow operations/process/complaint-resolution.workflow

See other workflows in this category for related automation patterns.