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Customer Communication

Proactively communicate with customers about order status, delays, and issues

Complexity: Simple | Duration: 1-5m | Category: Operations/Process

Tags: communication notifications customer-service updates tracking

Workflow Diagram​

Steps​

Step 1: Order confirmation​

Agent: customer

service - Send confirmation with ETA

Step 2: Preparation updates​

Agent: customer

service - Notify when cooking starts

Step 3: Delay notification​

Agent: customer

service - Proactively inform of delays

Step 4: Driver assignment​

Agent: customer

service - Notify when driver picked up

Agent: customer

service - Provide live tracking URL

Step 6: Arrival notification​

Agent: customer

service - Alert when driver nearby

Step 7: Inquiry handling​

Agent: customer

service - Respond to customer questions

Step 8: Feedback request​

Agent: customer

service - Request rating after delivery

Usage​

To execute this workflow:

/workflow operations/process/customer-communication.workflow

See other workflows in this category for related automation patterns.