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Customer Feedback

Collect, analyze, and respond to customer feedback from surveys, reviews, and comment cards

Complexity: Simple | Duration: 5-15m | Category: Operations/Process

Tags: feedback reviews customer-service improvement reputation

Workflow Diagram​

Steps​

Step 1: Feedback collection​

Agent: customer

service - Gather from comment cards, online reviews, surveys

Step 2: Sentiment analysis​

Agent: data

scientist - Categorize as positive, neutral, negative

Step 3: Trend identification​

Agent: restaurant

manager - Identify recurring themes

Step 4: Response drafting​

Agent: customer

service - Create personalized responses

Step 5: Issue resolution​

Agent: restaurant

manager - Address operational issues raised

Step 6: Staff recognition​

Agent: restaurant

manager - Share positive feedback with team

Step 7: Menu adjustments​

Agent: chef

Modify dishes based on feedback

Step 8: Follow​

Agent: up

customer-service - Reach out to dissatisfied guests

Usage​

To execute this workflow:

/workflow operations/process/customer-feedback.workflow

See other workflows in this category for related automation patterns.