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Customer Service Ticket

Manage customer service inquiries from initial contact through resolution

Complexity: Simple | Duration: 5-15m | Category: Operations/Process

Tags: customer-service support ticket resolution communication

Workflow Diagram​

Steps​

Step 1: Ticket creation​

Agent: customer

service - Log inquiry with category and priority

Step 2: Order lookup​

Agent: order

specialist - Retrieve customer order history

Step 3: Issue diagnosis​

Agent: customer

service - Identify problem type (shipping, product, billing)

Step 4: Resolution action​

Agent: customer

service - Apply fix (resend, refund, replace)

Step 5: Customer response​

Agent: customer

service - Communicate resolution and next steps

Step 6: Ticket closure​

Agent: customer

service - Mark resolved and request satisfaction rating

Step 7: Knowledge base update​

Agent: codi

documentation-writer - Add to FAQ if recurring issue

Usage​

To execute this workflow:

/workflow operations/process/customer-service-ticket.workflow

See other workflows in this category for related automation patterns.