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Driver Coordination

Coordinate delivery drivers including assignments, routing, and performance tracking

Complexity: Moderate | Duration: 5-15m | Category: Operations/Process

Tags: drivers dispatch routing tracking coordination

Workflow Diagram​

Steps​

Step 1: Driver check​

Agent: in

dispatcher - Log driver availability and vehicle

Step 2: Order batching​

Agent: dispatcher

Group orders by proximity

Step 3: Route optimization​

Agent: delivery

coordinator - Calculate optimal delivery sequence

Step 4: Driver assignment​

Agent: dispatcher

Assign batch to driver

Step 5: Order handoff​

Agent: dispatcher

Provide order and delivery instructions

Step 6: GPS tracking​

Agent: delivery

coordinator - Monitor driver location

Step 7: Customer communication​

Agent: delivery

coordinator - Send tracking link to customer

Step 8: Completion confirmation​

Agent: dispatcher

Verify delivery completed

Step 9: Performance tracking​

Agent: dispatcher

Track on-time rate and customer ratings

Usage​

To execute this workflow:

/workflow operations/process/driver-coordination.workflow

See other workflows in this category for related automation patterns.