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Mailroom And Package Management

Process incoming/outgoing mail and packages with tracking, recipient notification, and secure storage

Complexity: Simple | Duration: 1-5m | Category: Operations/Process

Tags: #mailroom #package-management #facility-services #tracking #notifications

Workflow Diagram​

Steps​

Step 1: Package Receipt​

Agent: mailroom

clerk - Accept packages from carriers and sign for receipt

Step 2: Barcode Scanning​

Agent: mailroom

clerk - Scan tracking number into package management system

Step 3: Recipient Notification​

Agent: notification

service - Send email/SMS to recipient of arrival

Step 4: Secure Storage​

Agent: mailroom

clerk - Store in locked package room or lockers

Step 5: Pickup Verification​

Agent: mailroom

clerk - Verify ID and record pickup time

Step 6: Unclaimed Tracking​

Agent: mailroom

clerk - Monitor packages unclaimed for 7+ days

Step 7: Return to Sender​

Agent: mailroom

clerk - Return unclaimed packages per policy

Step 8: Outbound Processing​

Agent: mailroom

clerk - Process outgoing mail and packages

Step 9: Carrier Coordination​

Agent: mailroom

clerk - Schedule pickups with USPS, UPS, FedEx

Step 10: Analytics​

Agent: data

analyst - Track package volume, pickup times, and unclaimed rates

Usage​

To execute this workflow:

/workflow operations/process/mailroom-and-package-management.workflow

See other workflows in this category for related automation patterns.