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Maintenance Knowledge Base

Build searchable knowledge base of maintenance procedures, troubleshooting guides, and lessons learned

Complexity: Moderate | Duration: 15-30m | Category: Operations/Process

Tags: #knowledge-management #documentation #training #best-practices #cmms

Workflow Diagram​

Steps​

Step 1: Content Identification​

Agent: knowledge

manager - Identify frequently needed maintenance knowledge

Step 2: SME Collaboration​

Agent: technical

writer - Interview expert technicians for best practices

Step 3: Procedure Documentation​

Agent: technical

writer - Create step-by-step procedures with diagrams

Step 4: Troubleshooting Guides​

Agent: maintenance

specialist - Document common issues and solutions

Step 5: Lessons Learned​

Agent: quality

specialist - Extract insights from work order history

Step 6: Multimedia Creation​

Agent: technical

writer - Add photos, videos, and diagrams

Step 7: Taxonomy Development​

Agent: knowledge

manager - Create logical category structure and tags

Step 8: Search Optimization​

Agent: search

specialist - Configure full-text search and filters

Step 9: Peer Review​

Agent: maintenance

specialist - Validate accuracy with other technicians

Step 10: Continuous Updates​

Agent: knowledge

manager - Process monthly updates from new learnings

Usage​

To execute this workflow:

/workflow operations/process/maintenance-knowledge-base.workflow

See other workflows in this category for related automation patterns.