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Maintenance Vendor Management

Qualify vendors, negotiate contracts, manage SLAs, track performance, and handle escalations

Complexity: Moderate | Duration: 15-30m | Category: Operations/Process

Tags: #vendor-management #procurement #sla #contract-management #service-quality

Workflow Diagram​

Steps​

Step 1: Vendor Discovery​

Agent: procurement

specialist - Identify qualified maintenance service providers

Step 2: Qualification​

Agent: quality

specialist - Verify licenses, insurance, certifications, references

Step 3: RFP Process​

Agent: procurement

specialist - Issue RFP with scope, SLA requirements, and terms

Step 4: Proposal Evaluation​

Agent: vendor

manager - Score proposals on cost, quality, experience

Step 5: Contract Negotiation​

Agent: contract

manager - Negotiate pricing, SLAs, payment terms

Step 6: Onboarding​

Agent: vendor

manager - Complete background checks, facility access, training

Step 7: SLA Tracking​

Agent: quality

specialist - Monitor response time, resolution time, quality metrics

Step 8: Performance Reviews​

Agent: vendor

manager - Conduct quarterly business reviews with scorecards

Step 9: Issue Escalation​

Agent: vendor

manager - Manage service failures and corrective actions

Step 10: Renewal Management​

Agent: contract

manager - Evaluate performance and renew or rebid

Usage​

To execute this workflow:

/workflow operations/process/maintenance-vendor-management.workflow

See other workflows in this category for related automation patterns.