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Order Fulfillment

Process customer orders from payment verification through shipping and tracking notification

Complexity: Moderate | Duration: 5-15m per order | Category: Operations/Process

Tags: order fulfillment shipping payment notification

Workflow Diagram​

Steps​

Step 1: Order validation​

Agent: fulfillment

specialist - Verify payment, address, and inventory availability

Step 2: Fraud check​

Agent: security

specialist - Screen for high-risk indicators

Step 3: Pick list generation​

Agent: fulfillment

specialist - Create warehouse pick instructions

Step 4: Packing slip​

Agent: fulfillment

specialist - Generate packing slip with order details

Step 5: Shipping label​

Agent: shipping

coordinator - Select carrier, create label, track number

Step 6: Inventory deduction​

Agent: inventory

manager - Reduce stock levels

Step 7: Customer notification​

Agent: customer

service - Send order confirmation and tracking email

Step 8: Validation​

Agent: component

qa-validator - Confirm all steps completed

Usage​

To execute this workflow:

/workflow operations/process/order-fulfillment.workflow

See other workflows in this category for related automation patterns.