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Reservation Management

Manage table reservations including bookings, modifications, waitlist, and table assignments

Complexity: Simple | Duration: 1-5m per reservation | Category: Operations/Process

Tags: reservations bookings tables host waitlist

Workflow Diagram​

Steps​

Step 1: Booking intake​

Agent: host

specialist - Record party size, date, time, special requests

Step 2: Availability check​

Agent: host

specialist - Verify table availability

Step 3: Confirmation​

Agent: host

specialist - Confirm reservation and send reminder

Step 4: Table assignment​

Agent: host

specialist - Assign specific table based on party size

Step 5: Waitlist management​

Agent: host

specialist - Add walk-ins to waitlist

Step 6: Guest arrival​

Agent: host

specialist - Check in guests and seat at table

Step 7: Modification handling​

Agent: host

specialist - Process changes or cancellations

Step 8: No​

Agent: show tracking

restaurant-manager - Track no-show rate

Usage​

To execute this workflow:

/workflow operations/process/reservation-management.workflow

See other workflows in this category for related automation patterns.