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Returns Processing

Handle customer returns from authorization through refund and restocking

Complexity: Moderate | Duration: 15-30m | Category: Operations/Process

Tags: returns rma refund customer-service inventory

Workflow Diagram​

Steps​

Step 1: Return request review​

Agent: returns

specialist - Verify return policy eligibility

Step 2: RMA generation​

Agent: returns

specialist - Create return merchandise authorization number

Step 3: Return label​

Agent: shipping

coordinator - Generate prepaid return shipping label

Step 4: Customer communication​

Agent: customer

service - Send return instructions and label

Step 5: Receipt inspection​

Agent: returns

specialist - Check condition upon warehouse receipt

Step 6: Disposition decision​

Agent: returns

specialist - Restock, refurbish, or liquidate

Step 7: Refund processing​

Agent: returns

specialist - Issue refund to original payment method

Step 8: Inventory update​

Agent: inventory

manager - Update stock if restockable

Step 9: Validation​

Agent: component

qa-validator - Verify refund issued and inventory updated

Usage​

To execute this workflow:

/workflow operations/process/returns-processing.workflow

See other workflows in this category for related automation patterns.