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Review Management

Monitor, respond to, and leverage customer reviews across platforms

Complexity: Simple | Duration: 5-15m | Category: Operations/Process

Tags: reviews reputation feedback customer-service marketing

Workflow Diagram​

Steps​

Step 1: Review aggregation​

Agent: reputation

manager - Collect reviews from all channels

Step 2: Sentiment analysis​

Agent: reputation

manager - Categorize as positive, neutral, negative

Step 3: Response drafting​

Agent: customer

service - Create personalized thank you or resolution

Step 4: Management approval​

Agent: orchestrator

Review responses for negative/critical reviews

Step 5: Response publishing​

Agent: customer

service - Post response on review platform

Step 6: Product team notification​

Agent: orchestrator

Flag recurring product issues

Step 7: Marketing leverage​

Agent: content

generator - Feature positive reviews in campaigns

Usage​

To execute this workflow:

/workflow operations/process/review-management.workflow

See other workflows in this category for related automation patterns.