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Supplier Performance Scorecard

Track and score supplier performance on quality, delivery, cost, and service with periodic business reviews

Complexity: Moderate | Duration: 15-30m | Category: Operations/Process

Tags: #supplier-performance #kpi #vendor-management #scorecard #continuous-improvement

Workflow Diagram​

Steps​

Step 1: Metric Definition​

Agent: vendor

manager - Define KPIs (on-time delivery, quality PPM, cost variance)

Step 2: Data Collection​

Agent: data

analyst - Extract data from ERP, QC, and purchasing systems

Step 3: Quality Scoring​

Agent: quality

specialist - Calculate defect rates, rejection rates, NCRs

Step 4: Delivery Performance​

Agent: logistics

specialist - Calculate on-time delivery percentage

Step 5: Cost Performance​

Agent: procurement

specialist - Track price variances and cost changes

Step 6: Responsiveness​

Agent: vendor

manager - Rate communication and issue resolution

Step 7: Overall Score Calculation​

Agent: data

analyst - Weight and combine scores into overall rating

Step 8: Tier Classification​

Agent: vendor

manager - Classify as strategic, preferred, approved, or probation

Step 9: Business Review​

Agent: vendor

manager - Conduct quarterly review with supplier

Step 10: Improvement Plans​

Agent: vendor

manager - Document corrective actions for underperforming suppliers

Usage​

To execute this workflow:

/workflow operations/process/supplier-performance-scorecard.workflow

See other workflows in this category for related automation patterns.