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Warranty Claim Processing

File warranty claims, track status, coordinate repairs, and recover costs from vendors

Complexity: Moderate | Duration: 15-30m | Category: Operations/Process

Tags: #warranty-management #vendor-relations #cost-recovery #maintenance #claims-processing

Workflow Diagram​

Steps​

Step 1: Failure Documentation​

Agent: maintenance

specialist - Document asset failure with photos and logs

Step 2: Warranty Verification​

Agent: asset

manager - Confirm asset is under warranty and terms

Step 3: Claim Submission​

Agent: vendor

manager - File claim with manufacturer or vendor

Step 4: Case Tracking​

Agent: asset

manager - Monitor claim status and follow up regularly

Step 5: Repair Coordination​

Agent: maintenance

specialist - Schedule repair or replacement with vendor

Step 6: Loaner Equipment​

Agent: asset

manager - Provide temporary replacement if needed

Step 7: Repair Verification​

Agent: maintenance

specialist - Test repaired/replaced asset

Step 8: Cost Recovery​

Agent: financial

analyst - Verify warranty credit or refund received

Step 9: Documentation​

Agent: audit

specialist - Record claim outcome and lessons learned

Step 10: Warranty Renewal​

Agent: asset

manager - Evaluate extended warranty options

Usage​

To execute this workflow:

/workflow operations/process/warranty-claim-processing.workflow

See other workflows in this category for related automation patterns.