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Work Order Prioritization System

Intelligently prioritize maintenance work orders by urgency, business impact, resource availability, and cost

Complexity: Moderate | Duration: 5-15m | Category: Operations/Process

Tags: #work-order-management #prioritization #scheduling #cmms #resource-optimization

Workflow Diagram​

Steps​

Step 1: Work Order Review​

Agent: maintenance

specialist - Review all open work orders in queue

Step 2: Criticality Assessment​

Agent: business

analyst - Rate assets by business impact (production, safety, revenue)

Step 3: Urgency Scoring​

Agent: maintenance

specialist - Classify as emergency (1hr), urgent (24hr), routine (1 week)

Step 4: Resource Check​

Agent: scheduling

specialist - Verify technician availability and skill match

Step 5: Parts Availability​

Agent: inventory

specialist - Confirm required parts in stock or lead time

Step 6: Cost Analysis​

Agent: financial

analyst - Evaluate repair cost vs. asset replacement

Step 7: Downtime Impact​

Agent: business

analyst - Calculate production loss or service disruption cost

Step 8: Priority Calculation​

Agent: cmms

specialist - Auto-calculate priority score (criticality × urgency)

Step 9: Schedule Optimization​

Agent: scheduling

specialist - Reorder work queue by priority

Step 10: Stakeholder Notification​

Agent: dispatcher

Notify requesters of updated timeline

Usage​

To execute this workflow:

/workflow operations/process/work-order-prioritization-system.workflow

See other workflows in this category for related automation patterns.